Customer Success Manager – Hybrid – Budapest, Hungary

As a Customer Success Manager (CSM) at Cloudpay, you will play a pivotal role in ensuring the success and satisfaction of our global customers. Serving as the primary point of contact, you will build strong relationships, understand customer needs, and proactively address challenges to drive value and maximize client retention.
 
Daily Duties and Main Responsibilities will include:
  • Strategic Partnership: Develop a deep understanding of each customer’s business objectives, challenges, and requirements. Collaborate with cross-functional teams to align our solutions with customer goals and drive mutual success
  • Customer Engagement: Build and nurture strong relationships with key stakeholders across customer organizations. Conduct regular check-ins, provide ongoing support, and serve as a trusted advisor to address inquiries and concerns promptly
  • Account Management: Own the end-to-end customer lifecycle, from operations to renewal. Develop tailored success plans, monitor KPIs, and identify opportunities for upselling and expansion to drive revenue growth
  • Issue Resolution: Proactively identify and mitigate risks, escalations, and challenges to ensure a seamless customer experience. Collaborate with internal teams to address technical issues, product enhancements, and process improvements
  • Product Adoption: Drive adoption and utilization of Cloudpay’s platform and services. Provide training, resources, and best practices to empower customers to leverage our solutions effectively and achieve desired outcomes
  • Feedback Loop: Gather customer feedback, insights, and testimonials to inform product roadmap prioritization and enhancement initiatives. Advocate for customer needs internally and contribute to the continuous improvement of our offerings
 
Attributes and Experience Required: 
  • Proven experience in customer success, account management, or related roles, preferably in the Payroll or HR industry
  • Exceptional communication, presentation, and interpersonal skills. Ability to engage with diverse stakeholders and influence outcomes at all levels
  • Strategic mindset with a customer-centric approach. Ability to identify opportunities, solve problems, and drive results in a fast-paced, dynamic environment
  • High proficiency in English is a must
 
Package and Benefits:
  • Competitive annual salary
  • 20 days annual leave, plus bank holidays and statutory allowances
  • Earned Wage Access (via CloudPay Now app)
  • Birthday leave
  • Cafeteria benefits
  • Flexible remote working
  • Life assurance
  • Private medical insurance
  • Personal and professional development opportunities
  • Friendly working environment

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