PMO Officer (Hybrid) – Makati City, Philippines

CloudPay is an organisation of over 1,300 people united by a single purpose – to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage.

With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations, processing over 2.5 million payslips a year in 130 countries, handling over $24bn of payments in 168 currencies. We fully understand the challenges facing payroll teams and are committed to improving them.

Our integrated portfolio of payroll, funding, payments and pay on-demand solutions are delivered through a single cloud-based platform that can be deployed anywhere in the world. By unifying payroll, treasury and HCM functions and leveraging the latest technology, we can transform pay processes, making them fast and friction-free.

We’re making payroll more flexible, with services that can be deployed globally, regionally and locally giving employees a choice of how they prefer to be paid – making pay a key differentiator.

And we’re bringing certainty, with end-to-end compliance, always-on global data analytics and error-free automated operations, so however complex an organisation may be, payroll is one thing that can be relied on.

We’re committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

The benefits of working at CloudPay include a competitive compensation package, career development opportunities, access to wellness resources, and a vibrant global culture.

We are looking for passionate individuals who maintain a strong desire to succeed.

The Programme Management Office is a key component of Implementation, supporting the onboarding of new clients, creating governance, and reporting to provide leadership visibility and accurate information. The PMO is responsible for maintaining the backbone of Implementation and overall CloudPay projects and operations

Daily Duties and Main Responsibilities will include:
• Build and maintain effective working relationships and communication with the Implementation Team, CloudPay employees and other external stakeholders.
• Record & escalate risks/issues for project teams and communicating to appropriate team members.
• Help execute the client onboarding process
• Plan agenda of all initial calls for the implementation projects
• Participate in Implementation Monthly Team Meetings
• Advise on procedures where appropriate and assist with documentation of best practices.
• Keep track of Go Live dates in the Implementation dashboard and keep them updated.
• Liaise with the Project Directors; Senior Project Manager / Project Manager / Project Coordinators on a periodic basis to evaluate project progress/approach.
• Prepare monthly reports and plans for the Implementation Senior Leadership as well as CloudPay Executives
• Assign project team resources on the new clients in collaboration with the implementations Senior Managers
• Deploy of new or updated services, tools, and processes to the Implementation teams

Attributes and Experience Required:
• Efficient communication skills is mandatory, additional language skills are preferred.
• Experience working in a project delivery function, potentially as a PMO, project administrator, project coordinator Client-facing experience, preferably in the field of payroll.
• Understanding of software implementation, ideally payroll processing software, or equivalent experience in software as a service
• Has worked successfully in a variety of organizational models (e.g., Outsourced, Shared Service, Multi-site)
• Achieving results through multiple third-party agencies and internal employees who are not under job holder’s direct control.
• Competence with MS Office suite of software; knowledge of project planning software. Knowledge of Monday Cloud Based Platform preferred.
• Understanding of how “Software as a Service” operates both technically and commercially.
• Forward thinking, with strong planning and organizational skills
• Ability to work under pressure and to manage multiple projects for multiple workstreams at any given time.

Package and Benefits:

  • Competitive annual salary and benefits package
  • 18 days annual leave plus public holidays
  • Birthday leave
  • Earned Wage Access (via CloudPay Now app)
  • Flexible remote working
  • 10 days sick leave
  • HMO
  • Personal and professional development opportunities
  • Friendly working environment
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