Senior Product Manager – Payments (Hybrid) – Andover, United Kingdom

CloudPay is an organisation of over 1,300 people united by a single purpose – to modernise the pay experience for business and people, raising the importance of pay processes beyond an operational function to become a true business advantage.

With a proud heritage of over 25 years, we are trusted to manage the pay processes of 250 global organisations, processing over 2.5 million payslips a year in 130 countries, handling over $24bn of payments in 168 currencies. We fully understand the challenges facing payroll teams and are committed to improving them.

Our integrated portfolio of payroll, funding, payments and pay on-demand solutions are delivered through a single cloud-based platform that can be deployed anywhere in the world. By unifying payroll, treasury and HCM functions and leveraging the latest technology, we can transform pay processes, making them fast and friction-free.

We’re making payroll more flexible, with services that can be deployed globally, regionally and locally giving employees a choice of how they prefer to be paid – making pay a key differentiator.

And we’re bringing certainty, with end-to-end compliance, always-on global data analytics and error-free automated operations, so however complex an organisation may be, payroll is one thing that can be relied on.

We’re committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

The benefits of working at CloudPay include a competitive compensation package, career development opportunities, access to wellness resources, and a vibrant global culture.

We are looking for passionate individuals who maintain a strong desire to succeed.

The Senior Product Manager, Payments will be responsible for the end-to-end management of our Payments portfolio including our salary payment and funding solutions. This role requires a strategic, highly commercial thinker with a deep understanding of the Payments landscape, customer needs, and the ability to translate these insights into actionable product strategies to support our growth plans.

The ideal candidate will have a proven track record of managing successfully scaling B2B Payments products in a growth environment, have excellent leadership skills, and the ability to work effectively with cross-functional teams.

Daily Duties and Main Responsibilities:

• Product Strategy and Vision:
o Develop and articulate a clear product vision and strategy for our Payments products that align with the company’s overall objectives and market opportunities.
o Conduct market research, competitive analysis, and customer interviews to identify market needs and opportunities.
• Product Roadmap and Development:
o Work with product owners and key business stakeholders to create and maintain a detailed product roadmap that prioritizes features and initiatives based on business value, customer needs, and market trends. Create supporting business cases to justify return on investment.
o Work closely with product owners, design, and other cross-functional teams to ensure timely and high-quality product development and delivery.
• Customer Focus and Advocacy:
o Serve as the voice of the customer, ensuring that customer needs and feedback are central to product development decisions.
o Develop strong relationships with key customers and stakeholders to gather insights and validate product concepts and features.
• Go-to-Market Strategy:
o Collaborate with marketing, sales, and customer success teams to develop and execute effective go-to-market strategies, including product positioning, messaging, and launch plans.
o Train and support sales and customer success teams on product features, benefits, and best practices.
• Performance Monitoring and Optimization:
o Define and track key performance metrics to measure the success of products and initiatives.
o Continuously analyze product performance and customer feedback to identify areas for improvement and drive necessary action across the business.
• Leadership:
o Act as a thought leader within the organization, sharing insights and best practices in product management and B2B go to market strategies.

The ideal candidate is passionate about payroll, payments and technology, is customer-focused and has empathy with payroll & finance teams and possesses strong analytical and leadership skills.

Attributes and Experience Required:
• Degree level in Business, Marketing, Engineering, or a related field; MBA or advanced degree preferred.
• Significant experience in product management, with a focus on B2B products and solutions.
• Experience of payments products and payroll solutions essential, with experience of working with direct and indirect channels to market and third-party suppliers and partners.
• Proven track record of successfully managing and launching B2B products in a fast-paced, dynamic environment.
• Strong analytical and strategic thinking skills, with the ability to translate market insights into actionable product strategies.
• Demonstrable commercial skills with the ability to drive the performance of the product P&L.
• Excellent communication and presentation skills, with the ability to influence and build consensus across all levels of the organization.
• Experience working with Agile methodologies and cross-functional teams.
• Strong customer focus and a passion for delivering exceptional customer experiences.
• Leadership experience, with the ability to mentor and develop teams.

Work authorisation:
• Must live in UK or Spain with the eligibility to work without restrictions
• We are unable to provide sponsorship or take on anyone who holds a graduate visa

Package and Benefits:

• Competitive annual salary
• 25 days annual leave, plus bank holidays
• Earned Wage Access (via CloudPay Now app)
• Flexible remote working
• Birthday leave
• Flexible pension contribution
• Life assurance x4
• Private medical insurance
• Personal and professional development opportunities
• Friendly working environment

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