Software Engineer (Hybrid) – Makati City, Philippines

You will be a Support Engineer who will work closely with peers, customers and stakeholders globally and across functions, utilising analytical, problem-solving skills and collaboration tools to support the smooth utilization of the CloudPay platform. You will be the first line of defense of the Engineering Team in addressing support issues routed to Engineering by the different Cloudpay business units and users.

Daily Duties and Main Responsibilities will include:

• Providing technical support and incident management for existing functionalities in production environment
• Review incoming support cases for Engineering to ensure all necessary information is provided. Where tickets are incomplete or misdirected, gather more information or refer to the appropriate department
• Conduct initial investigation, respond to users, and troubleshoot (where possible) production support issues routed to Engineering
• Triage more specialized technical issues to the appropriate agile team for resolution, in the process ensuring that responding teams receive high quality, accurate information to prioritize issues and progress in a timely manner
• Follow through support cases to completion, while working in close collaboration with engineers and ensuring users are informed of root cause and progress
• Participate in incident reviews following major incidents / issues, as necessary
• Work with the Product & Engineering Team to analyze support issues received, identify trends/repetitive incidents, provide forecasts and propose improvements to reduce the number of support issues and their turnaround time
• Engaging in the identification and remediation of issues related to code / solutions quality, functionality or other problems in the technical and business domains

Attributes and Experience Required:

• Minimum 4 years hands-on development experience with a soild foundation in OOP and Design Patterns, Clean code and SOLID principles
• Strong working knowledge of Java 11/JavaEE,Spring framework or Spring boot, JavaScript, JQuery and RESTful Web-Services
o Spring Boot web, Security, Actuator, AMQP, JPA, batch and mail
o Java 17 working knowledge is an edge
• Experience working with MySQL/MariaDB, MongoDB AND NoSQL (MongoDB, DynamoDB) database management systems
• Some experience in API-driven development and application performance tuning
• Familiarity with microservices and its implementation
• Degree in Computer Science or Software Engineering or a related discipline
• Soft skills needed:
o Good team player
o Excellent logical, analytical skills and attention to detail
o Self-starter, able to own, prioritize and plan own workloads
o Flexibility in working to tight timescales to meet release deadlines
• The following would be an advantage:
o Experience in production issues, engineering support
o Experience in Node.js, Groovy, AngularJS, React-Redux, Vue.js
o Background in Payroll, HR or other financial domains
o Working with Agile/Scrum environment

Package and Benefits:

  • Competitive annual salary and benefits package
  • 18 days annual leave plus public holidays
  • Birthday leave
  • Earned Wage Access (via CloudPay Now app)
  • Flexible remote working
  • 10 days sick leave
  • HMO
  • Personal and professional development opportunities
  • Friendly working environment
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