IT Corporate Engineer – Andover, UK – Hybrid

As an IT Corporate Engineer, you will provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees and development of the Corporate IT estate of applications and hardware.

This will involve contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to be self-sufficient, work effectively in a fast-paced environment for day-to-day support tickets, asset management, application subject matter expert and participation in small projects.

You will become a regional support contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate.

Please note this is an office based role, that will require you to be on site 2-3 days in the office

Daily Duties and Main Responsibilities will include:
• Provide 1st and 2nd line support to our global user base via remote tools and face to face.
• Proactively be responsible for global IT support on troubleshooting and resolving incidents.
• Take ownership of the build process of our laptop configuration for your region
• Manage any IT peripherals (printers, phones, audio-visual equipment, desktops & Laptops)
• Participate with small project activities as directed by IT Management
• Liaise with external suppliers for hardware purchases and application renewals.
• Place IT security as the forefront of your mind with the least privileged approach.
• Operate and maintain business as usual IT systems.
• Become technical subject matter expert for assigned applications/services, providing improvement opportunities, license management and escalations.
• Work with the management team to make suggestions to optimise the use of IT Equipment and Applications
• Maintain the asset management system to ensure we have 100% accuracy.
• Operate with one global IT Corporate Standard

Attributes and Experience Required:
• Solid experience within IT support background with previous usage of a Helpdesk/ Ticketing System
• Windows 10, 11 & Windows Server Operating Systems
• Administration Office 365 Suite and admin and any other business applications would be an advantage
• Active directory / Azure Active Directory / Group Policy
• Good Appreciation of Cyber-Security including Two factor authentication (MFA)
• Asset Management
• Laptop, Desktop Experience and Printer Maintenance
• Cloud based Telephony
• Anti-Virus
• Excellent communication and interpersonal skills (Telephone and face to face)
• Demonstrate exceptional customer service skills with enthusiasm.
• Ability to explain technical issues with end users is non-technical terms.
• Knowledge of creating documentation
• Proven experience in a similar role
• Knowledge of complex IT systems and applications
• Experience in ITIL best practices.
• The ability to learn quickly and is comfortable working alone or within a team.
• Not afraid to ask for help and is flexible/open minded about all aspects.

Package and Benefits:
•Competitive annual salary
•25 days annual leave, plus bank holidays
•Earned Wage Access (via CloudPay Now app)
•Flexible remote working
•Birthday leave
•Flexible pension contribution
•Life assurance x4
•Private medical insurance
•Personal and professional development opportunities
•Friendly working environment

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