Market-leading managed service, built around you
Let us transform your global pay services – from getting you set up with our onboarding process and HCM integrations, to upholding rigorous standards of worldwide compliance…
…all delivered end-to-end through the CloudPay Platform and employee app.
Delivering your managed pay services
Payroll excellence doesn’t just require exceptional technology – it requires exceptional people as well. That’s why, when we deliver your managed payroll, payments and pay on-demand services, we support you every step of the way.
Our proactive approach and responsive teams mean that you’re never alone; our experts will be by your side as you implement best practices, navigate change, and optimize operations.
Local expertise at your fingertips
We believe in the power of localized knowledge – that’s why we give you full access to our subject matter experts (SMEs) in every region and country we serve, so you receive tailored guidance and insights that meet your unique business needs. With CloudPay, you’re supported by professionals who understand the details and developments in every country you run payroll in, helping you navigate challenges with confidence and expertise.
Dedicated support for your growth journey
We’re here to support you and your business – and that includes scaling your payroll. We provide you with dedicated named account and growth managers who prioritize your success. We’re committed to understanding and scaling your payroll requirements as your business develops and expands, either in headcount or into new territories.
Industry-leading Service Level Agreements (SLAs)
Our commitment to payroll service excellence includes the most comprehensive and robust Service Level Agreements (SLAs) in the market. While many vendors will offer loose targets, CloudPay’s SLAs are designed to provide you with the support, reliability and value that you expect and deserve.
Personalized analytics and performance insights
CloudPay’s personalized analytics provide you with actionable insights tailored to your specific needs, while our benchmarking tools allow you to measure performance against international standards and make targeted adjustments. Global visibility of all your payrolls enables you to make data-driven decisions – supported by your CloudPay experts – that enhance your end-to-end payroll processes and performance.
Communications access to everyone you need
We know how challenging it can be to coordinate with international service partners, so we make it easy. Our standardized platform ensures seamless communication by connecting everyone involved in your payroll process, including service partners, while keeping all pay cycle conversations in one place. We still manage partner relationships and oversee the process, but you have direct access to whoever you need, whenever you need.
Your bespoke one-to-one review program
As part of your managed service, we hold a personalized data and analytics one-to-one review session with you after every single pay period. Our experts will work directly with you to review insights from your pay data; we’ll discuss ways to continually improve your CloudPay experience and add real, strategic value to your payroll and payment services.
Explore our best-in-class technology…
The CloudPay Platform
We deliver your managed pay solutions through our global platform, providing you with standardized data and global visibility in a comprehensive, intuitive, single ecosystem.
The CloudPay NOW App
Our employee app allows your workforce to access a portion of their earned income when you utilize our Pay On-Demand solution, as well as providing a range of wellbeing content.
Industry-leading managed payroll services
1:5
Account Manager ratio
(vs 1:15 industry standard)
A more personalized service, better communication, real support when you need it, and issues resolved issues 3x faster.
90%
Faster data provision
(vs manual data gathering)
Gather actionable payroll data with powerful analytics capabilities to make informed decisions, fast.
Discover how we work with you…
Onboarding
Learn how we set up for success – see what you need to consider, the stages of implementing CloudPay services, and how to prepare.
HCM Integrations
Discover the advantages of bringing your HR and payroll worlds together, bí integrating your HCM system with the CloudPay platform.
Compliance
See the compliance benefits of a globally managed pay and payroll ecosystem, and the assurance model we use to ensure your data is protected.