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HR & PAYROLL: A STORY OF HARMONY

With ever-evolving technologies and a globally-growing workforce, today’s HR function has its share of challenges. When payroll demands increase, snags can start to pile up, which can sap valuable resources.

Pressure comes from the business and employees to get it right, and it’s on HR leaders to make global payroll work seamlessly for their team and ensure a better pay experience for employees.

Inspired by true stories

COMPANY PAYROLL: STATE OF PLAY

  • 54%

    of companies say there is room for improvement in their current payroll policies and practices1

  • 35%

    of all payroll errors are caused by manual data entry2

  • 22%

    of payroll inquiries relate to employees ‘missing pay’ from their expected paycheck3

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MEET SALLY...

  • An HR Director for a UK-based SaaS company, Sally started with a four-person payroll team, responsible for handling pay for the company’s 780 employees across five countries. She loves the job and she’s great at it: building relationships and watching people grow.

    But in the past two years, it’s not just the people she’s seen grow. It’s the entire business. And with it, Sally noticed the stress her team was under.

    Those 780 employees had increased to 1,100; projected to hit 1,250 by the end of the year.

    And those five countries? They’d expanded to 12, including regions with tax and compliance complexities they’d not experienced before.

  • Before long, her team was working late nights juggling countless spreadsheets and a staggering array of payroll vendors, compliance issues and manual payroll entries.

    Then came the company-wide restructure. With more new employees and organizational changes came more manual data entry and accompanying mistakes.

    Sally knew there had to be a way to build a better, future-proof global payroll operation that could take the strain off her overburdened team.

    She wanted to challenge the status-quo. To build better, future-proof HR and take the strain out of her ever-expanding payroll operation.

The question was, where to start? images-description

With nine payroll vendors servicing multiple countries, each with different compliance and payroll requirements, what was the best way forward? Could she rely on fewer vendors? Can they deliver on the business needs? Is there a simpler way to manage multi-country payroll?

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SO MANY CHALLENGES. SO MANY QUESTIONS.

The challenges Sally faces have been experienced by CloudPay clients all over the world.

For HR leaders tasked with managing complex global payroll needs and keeping pace with employee moves – all against a backdrop in which HR is being asked to enhance the employee experience – the starting point often looks something like this:

  • Fragmented global payroll processes

    Lack of global
    payroll visibility

    Poor employee experience

  • Manual data entry & input errors

    Poor data &
    reporting quality

    Lack of compliance

    Frustrated
    employees

  • Stressed team

    Frustrated staff

    Slow
    communications

LOOK FAMILIAR?

That was Sally’s day-to-day. So she spoke with a few of her current payroll vendors about her challenges, but they offered no good options. Her requirements were either too complex, too specialized, or they simply couldn’t connect the dots. Frustrated, she reached out to an old colleague who’d also recently changed their HCM.

That’s how Sally found CloudPay.