Delivery Hero:
Partnering for global payroll success

“I enjoy working closely with CloudPay for that partnership that exists. I think that’s very important and key for any success. For the solution as well as the business itself.”

– Ricardo Rehkopf, Senior Director – Global Payroll

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With multiple payroll vendors across the world, and a lack of control and visibility of payroll, Delivery Hero sought a partner in pay to provide a unified global payroll solution integrated with Workday HCM. By implementing CloudPay, Delivery Hero’s payroll team has been able to standardize global pay processes, improve data quality and accuracy and keep the business informed with real-time reporting and analytics.

Delivery Hero is a multinational online food delivery service and quick commerce organization, headquartered in Berlin, Germany. The business operates in over 50 countries across the LATAM, EMEA and APAC regions.

  • Industry: Quick commerce & food delivery
  • Use Case: Global payroll transformation
  • Employees: 50k
  • Countries: 50+
  • HCM: Workday


Integrated payroll and HCM

Improved control & data visibility

Standardized processes

The Challenge

Delivery Hero had multiple payroll vendors across their global footprint. These vendors used multiple ways to operate payroll, leading to several issues:​

  • A lack of control and visibility of payroll expenses; the most expensive part of the business​
  • Problems around data privacy and security where every country has its own legal requirements​
  • A poor user experience for Delivery Hero’s payroll teams

With regulatory corporate demand for data quality, transparency and a single source of truth, plus costly and complex legislation and compliance requirements across the company’s global entities, Delivery Hero needed a single integrated solution to better mitigate risks.​

“The partnership is so important. Being treated as a partner to ensure that together we can work in finding resolutions for any of the hiccups that may happen along the way. That’s more important than having someone who won’t care about what you think or what your end goal is.”

The Solution

With previous experience of working with CloudPay, Ricardo was confident that we could​ deliver the unified global payroll solution, and the strong, collaborative partnership, Delivery Hero needed.​

  • Providing consistency and visibility by centralizing global payrolls in CloudPay’s unified global solution​
  • CloudPay’s certified Workday integration enabled payroll data to be transferred directly from the Workday platform into CloudPay​
  • Automated solution with rigorous compliance controls and a complete audit trail which is accessible in real time.


​Bringing a unified cloud solution into the business has allowed Delivery Hero to standardize​ their payroll process.​

  • 100% payroll visibility enabling the payroll team to effectively communicate with other teams in the business​
  • Improved data quality ensuring employees are paid accurately and on time​
  • Ability to provide reports on GL payroll expenses for Finance​
  • One global payroll partner that can support the company’s continued fast growth
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